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Frequently asked questions
Everything about buying furniture from us: shipping, condition, authenticity and returns.
Your question is not answered here? Contact us or use the form below.
How is furniture shipped?
Every piece is shipped individually. Depending on its size and destination we send it by courier or by a specialised furniture carrier. As shipping costs differ a lot from piece to piece, we arrange them with you directly: get in touch before or after your order and we will send you a quote.
How long does delivery take?
This depends on the piece, the carrier and the destination. You will receive an estimated delivery time together with the shipping quote. Please note that delivery times are estimates and can be affected by factors beyond our control, such as customs or carrier delays.
Can I pick up a piece myself?
Yes, pickup is possible by appointment. Just let us know and we will arrange a date.
Can I see a piece before buying?
Get in touch with us. We are happy to send additional photos and videos, and we will see what we can arrange.
Will I have to pay customs & duties?
Orders within the EU are free of additional customs and duties. For international orders, the customer is solely responsible for any customs duties, import taxes, brokerage fees or other charges applied by the destination country. These fees are not included in our prices and we do not cover or reimburse them. For specific questions, please contact us.
How do I know if a piece fits my space?
Each description lists the dimensions of the piece, measured by us. Please see our dimensions & condition guide for how we measure. If you need a specific measurement, just ask.
In what condition are the pieces?
Almost everything we offer is vintage and has been used before. That does not mean it is worn out. We examine every piece, rate it with our condition system and describe any marks, repairs or restorations in the item description. We value original condition and honest patina.
How do you rate the condition?
We use a scale from 10 to 5, explained in our dimensions & condition guide.
How do I know a piece is authentic?
We research every piece before we offer it: designer, manufacturer, model and period. Where a piece is attributed rather than documented, we say so. More on our authentication page.
Can I return a piece?
Yes, within the legal withdrawal period of 14 days. For pieces that cannot be sent as a parcel, the return has to be arranged with us in advance. See returns for details.
Can you source a specific piece?
Yes. Tell us the designer or model you are looking for and we will search our network for it. Use the form below or the sourcing form on our home page.
Still have a question?
Send us a message and we will be happy to help.