When will my order be shipped?
Please allow 2-3 business days for us to sort and dispatch your order.
How long does shipping take?
All orders are shipped via UPS / DHL Express.
All orders will be processed within 2-3 business days.
Standard shipping times
- Germany: 2-3 business days
- EU: 3-5 business days
- Non EU: 5-10 business days
Please note that these delivery times are estimates and may be affected by factors beyond our control, such as customs delays or shipping carrier issues.
For further information please see our shipping policy
Will I have to pay customs & duties on my order?
All orders within the EU will be free of additional customs & duties.
For specific information on customs & duties that may apply to international orders, please contact us using the form below.
The customer is solely responsible for any customs duties, import taxes, brokerage fees, or other charges that may be applied by the destination country’s customs authorities. Such fees are not included in our prices, and we do not cover, reimburse, or assume liability for any costs arising from the import process.
How do I know, if a garment will fit me?
We provide measurements for each piece in the description of the item. Please note that all measurements are approximate. For additional assistance please refer to our sizing guide or fill out the contact form below.
How do I measure garments?
We measure as shown below:
All measurements are taken by hand with the garment laid flat. Measurements may vary.
How to measure tops?
Chest
Measure straight across from armpit to armpit.
Length
Start at center back and measure straight down from base of collar/neck to bottom hem.
Shoulder
Measure straight across highest point of shoulders (from seam to seam if applicable).
Sleeve length
Measure from top shoulder seam to bottom edge of sleeve.
How to measure bottoms?
Waist
Button and lay flat. Measure waistband straight across from edge to edge.
Inseam
Measure inside seam of pant leg from crotch to bottom hem.
Leg opening
Measure straight across bottom hem of pant.
Thigh
Measure straight across pant leg from crotch to outseam.
How do I convert sizes?
The following size charts may be used as a general guidline to convert sizes. However, please note that some brands use individual size conversions that may differ.
Tops & Outerwear
Bottoms
Footwear
Rings
In what condition are the pieces?
By nature of our store-concept, most items we offer are preowned. However, this does not necessarily imply that they are in "used" condition.
Each item is examined and rated in accordance to our rating-system. Furthermore, a detailed assessment can be found in the resprective item´s description.
How do you rate the condition of the pieces?
Each item is rated according to the following system:
- 10/10 = Brand new / Never worn
- 9/10 = Like new / No signs of wear
- 8/10 = Gently used / Minor signs of wear
- 7/10 = Gently used / Signs of wear
- 6/10 = Used / Noticeable signs of wear
- 5/10 = Very Used / Very noticeable signs of wear
How do I know the pieces are authentic?
All items in our store are genuine, authentic products. Each piece is individually authenticated by our experts. For more information, please see our Authentication page.
Can you source specific pieces?
Yes! Just fill out the contact form below and we will get back to you with further details.
You have more questions?
Contact form
Please refer to our privacy policy.